Ordering:


Royal Black accepts orders by email!


Please get in touch via bp@royalblack.at, if you are interested in ordering, discussing projects or have any other questions, which are not answered below.

Please note, that custom-made creations can take a lot of time, since every single garment will be especially created for you, according to your desired material, size and requested details.
If you need your order to be ready for a fixed date or special occasion, please make sure to get in touch as soon as possible to allow enough time for discussing your ideas, searching materials, fittings, ...

Delivery:


Please check my current order status on the right side to find out, when I can start working on new commissions.
Once I've started working on an order, delivery time depends very much on the dimension of the project.

Some guidelines:

Accessories: 2 - 3 weeks
Corsets: 3 - 8 weeks
Complete Outfit: 8 - 12 weeks or more, for historic costumes, bridal wear and very extensive orders.

Cancellation / Returns


Orders can be returned within 14 days under the terms of regulations without giving reasons.

Custom orders (made-to-measure creations) and any customized garments are non-refundable.

Please send the return in original packaging to:

Barbara Pesendorfer
Wiedner Hauptstrasse 134/3
1050 Vienna
Austria

Before returning orders, please contact me to discuss the process and any other questions.

Please ship your return as insured parcel only!

Please note that soiled, already worn or dry cleaned items can not be returned. Thy buyer is in charge of any disadvantages caused by improper fittings.

Current Order Status


Small Orders like Corsets and Accessories :

Fully booked for 2017
Almost fully booked for the first half of 2018


Bigger Projects like Couture Outfits and entire Costumes :

I currently don't take on orders for bigger projects like costumes or couture outfits, due to the already very long waiting list.
Many thanks for your understanding!


Wedding Dresses:

Fully booked for 2017

Fully booked for 2018

Shipping:


Royal Black ships to Europe and USA.
Please inquire for delivery to any other destinations.

Shipping costs:

Austria: 7,50 Euro
EU-Countries: 15 Euro
Other destinations: On request
Express delivery: On request

Payment:


Royal Black accepts cash, bank transfer or PayPal.

All prices are final prices; shipping costs are not included.
Royal Black is exempted from VAT, due to the small business law, as defined in §19 UstG.

Conditions:

Orders under 100 Euro: Payment before delivery.
Orders over 100 Euro: Royal Black charges a deposit of 50% of the full price.
The remaining 50% are due before delivery of the finished product.

Please inquire, if you are interested in a different payment plan / payment in more installments.


How to reserve a spot in the commissions book:

If you want to place an order, Royal Black kindly asks for a deposit to secure your spot in the commissions book.
This deposit is not refundable, in case you decide to cancel your order.

For orders up to 500 Euro: A deposit of 50 Euro is required to reserve your spot in the commissions book.

For orders over 500 Euro: A deposit of 85 Euro is required to reserve your spot in the commissions book.